Uniting Early Learning Westmead

I’m writing to complain the center director Katrina and the centres service. We had paid deposit a few months earlier to secure the spot... I’m writing to complain the center director Katrina and the centres service. We had paid deposit a few months earlier to secure the spot and I was determined to send my son to a better social environment and unfortunately we were sorely disappointed and hurt. My son didn’t like to go to that Centre after a month there, I had to withdraw him, Because my son was sick he couldn't attend the care on the last day of school. I got no notice but got charged $550.67. I called and I emailed to tell them to help me to get this money back and received no response, it’s not fair because if I was informed regarding the policy (stating my son had to be there on the last day of school) i would have taken him for just 10 minutes to the centre if i knew it would save me $550. 67. I would have tried my best to pull my son there. I finally got Katrina answered my phone, she said it’s Centrelink policy, I said ok I hope your Centre can adjust the policy in future to give poor parents a call to remind them to come on the last day as 20 minutes would save their lives. She said they are very busy and that I’m so rude by saying that. I said you don’t care about parents money, then she hung up the phone. She is really rude and cold hearted to me, and I don’t believe this careless person will provide good service to other parents and families. Please be cautious sending your children to this branch of Uniting. They do not value your money, feelings, time or child’s wellbeing. I would not have withdrawn my son if he was happy there. Read more

Meiai Tu

Oct, 2024

Our experience at Uniting Early Learning Westmead has been nothing short of exceptional, and I am compelled to share our journey. My daughter,... Our experience at Uniting Early Learning Westmead has been nothing short of exceptional, and I am compelled to share our journey. My daughter, who has special needs, has made incredible progress over the past year, thanks to the dedicated educators at this center. The knowledgeable, passionate, and friendly staff have played a pivotal role in her development. The leadership's commitment to collaboration with external therapists and implementing customized strategies has made a significant impact on addressing her unique requirements. The center's environment is outstanding, featuring a delightful chicken coop, sensory play areas, and a wealth of resources for both indoor and outdoor activities. It truly provides a nurturing space for all children, including those with special needs. Embracing a holistic approach to education, Uniting Early Learning Westmead goes above and beyond. They've created a supportive atmosphere that caters to the diverse needs of every child. It's not just a childcare center; it's a haven where children, irrespective of their challenges, truly flourish. Our heartfelt thanks to the entire team for their unwavering commitment to excellence. I wholeheartedly recommend Uniting Early Learning Westmead to any parent seeking a supportive and enriching environment for their child's growth and development. Read more

Veera Visanakarrala

Dec, 2023