Paisley Park Early Learning Centre Newtown

I can't speak highly enough of Paisley Park. My daughter absolutely loves it here—she’s excited to go every day and always has a... I can't speak highly enough of Paisley Park. My daughter absolutely loves it here—she’s excited to go every day and always has a ball. It’s been such a weight off my shoulders knowing she is genuinely happy, content, and supported. Special thanks to Lisa (room leader), Caroline (accounts manager), Adriana (director), and the entire team—everyone has been so lovely to deal with. The educators go above and beyond, from the thoughtful learning activities to the incredible quality of the food. The transition from our last centre (which caused my daughter a lot of distress) has been night and day. At Paisley Park, the team takes real initiative—little things like gently helping with drop-off if she’s unsure, always greeting us warmly, and being genuinely attentive to her needs. The environment is so positive, and I’m deeply grateful to the whole team for creating such a nurturing space. Highly recommend! Read more

Claire

Jun, 2025

Unfortunately, our experience with Paisley Park Newtown was deeply disappointing. I want to preface by saying they did eventually waiver the 3 month minimum... Unfortunately, our experience with Paisley Park Newtown was deeply disappointing. I want to preface by saying they did eventually waiver the 3 month minimum enrolment period, however the process and communication was concerning and exhausting. Despite repeated follow-ups, I received no direct response for over two weeks when trying to clarify withdrawal terms — which were conflicting across their parent handbook, website, and I was never provided a copy of the signed contract. Instead of offering support, the centre focused on gathering information for an "investigation," with little compassion or meaningful action. We raised several serious concerns which led to our decision to withdraw, including an incident where my son was left in a soiled nappy the entire day. While initially acknowledged as a serious incident, this was later downplayed and inaccurately reported in a delayed incident report. Advertising of the curriculum is misleading. The centre claims to offer a state-aligned 3-year-old kinder curriculum, but this is not the case. The program is not accredited nor delivered by a qualified kinder teacher, and the classroom environment lacked age-appropriate, nurturing, and progressive approaches. Despite promises of a supportive settling-in process, no strategies were offered, and no check-ins occurred, despite many attempts from us. Our children struggled to bond with a safe adult, and their distress worsened over time. The environment did not reflect the values promised. We observed ongoing rigid, cold educator approaches and negative language directed at children. Our typically independent and happy children became emotionally dysregulated and withdrawn, clearly lacking a sense of safety or belonging. There were constantly upset and deregulated children. This entire experience was heartbreaking and emotionally exhausting for our family. I'm sure the centre will reply with 'we value our relationship with families', but sadly this was not our experience. I share this only to help other families make informed decisions. Our children are now happily settled in a new centre where they were supported through a smooth transition — and are now thriving emotionally, socially, and developmentally. The contrast has been profound. A final note: several of the glowing reviews here appear to be written by current staff members. Read more

Brooke Fletcher

Apr, 2025