SunRise Kids Early Education and Care - Acacia Ridge

I was using this daycare for my daughter at 4 months old and pulled her out at 5.5 months old because of many... I was using this daycare for my daughter at 4 months old and pulled her out at 5.5 months old because of many reasons but my top reason being I found her 5 times asleep in the bouncer/swing chin to chest, as educators you should know that this is a MASSIVE sids risk and one educator told me she was in this position for 15-20 minutes!!! Seriously unacceptable. Also was called multiple times for my daughter being "sick" when she wasn't. There was also zero communication as my partner would tell you all in the morning that she has had a morning bottle which I would find out that you would then feed her another bottle an hour later making her sick. When I picked her up her educator always told me that she was naughty/unhappy and that is so out of character my daughter. I also witnessed the educator just yelling at a crying child rather than actually seeing what was wrong with the child and then proceed to ignore the child and just lay down instead. I also often picked my daughter up from outside on 30+°c days. My daughter never seemed happy, I never seen one photo of her smiling and she is usually the smiliest baby. They also ruined her riff raff toy which is a $70 item which she uses to sleep. To say I was very unhappy is an understatement, I would've brought this up in person but I just knew nothing would change and I was worried about my daughter being treated differently because of it. I have amended my stars as the centre operations manager has been in contact and are going to be putting the staff through more sids training, I hope that things change. I was pleased with the response I got. Thankyou for the help. Read more

Yvette O'Shannessy

Feb, 2022