Imagine Childcare & Kindergarten Doncaster

We left at the end of December after being there for about six months. We went because our little centre in Templestowe closed... We left at the end of December after being there for about six months. We went because our little centre in Templestowe closed for repairs (after which we received an email saying they weren’t reopening). In that time, there were three different directors. Communication was terrible. There was no way for us to contact our children’s educators other than by email (and then we were often told that they hadn’t received the information we’d sent in). We generally found that emails weren’t responded to in a timely manner and often weren’t replied to at all. There are and were some beautiful educators that worked at Templestowe and Doncaster but we saw many leave in the time that we were there. Things that really bothered me while we were there… - The lack of communication (not receiving daily updates until that evening or at all, having emails replied to using ai or being told to ‘email with any concerns’ and then never hearing back) -Staff not knowing my children (being asked what their names were to check them off the list when I picked them up-massive red flag) -Not being confident that staff knew about my children’s medical issues (as staff turnover was so high and my youngest was never in the room he was meant to be in as the numbers of children and staff kept changing) -The building lacks any warmth. Where we were previously my children would see each other. This place is like a hospital building and the first day I picked them up I couldn’t even find my kids as they weren’t in the rooms they’d been dropped off. The final straw came for me when our Templestowe director left and her replacement spent their time behind the desk instead of on the floor getting to know the children. They had no idea about any of the information we had given our children’s kindergarten teachers or that a pre school field officer had been out to see our child and their recommendations. Even though we left at the end of December we are STILL receiving emails to sign documents of price rises (this has prompted me to write this negative review-I have contacted Imagine but that hasn’t seemed to work!) We even received updates of what our child was doing in the nursery room after we had left the centre. Again, there were and ARE some beautiful staff at the centre but the management really lets the place down. Read more