Woodlands Sunbury

Nica Rossa

Jul, 2025

Please be vigilant in your research before sending your children to a childcare facility and listen to word of mouth in the area... Please be vigilant in your research before sending your children to a childcare facility and listen to word of mouth in the area over Google reviews. Most of these reviews come from staff members working at the center or family members of staff. I was previously offered credit to my account to leave a review so this could also be a reason for the high number of 5 star reviews. I haven’t said anything prior and stayed quiet as I did not want to upset the staff (especially while my kids were still attending here in fear of how they might be treated) but in light of recent events in Victoria feel the need to speak up and share my experience. My children no long attend woodlands Sunbury and once I left I realized just how terrible it was. Very high turnover of staff and a lot of students working there (often males)while my kids were enrolled who I witnessed multiple times being alone as the sole supervisor of the children in the yard and no other staff members to be found (I am not suggesting anything untoward happened) Terrible communication from management and room leaders in my experience. Locals avoid this centre like the plague and I wish I knew that sooner. Often there were no staff to be found in the room or yard from AM drop off. I wish I removed my children sooner so they could have had a more enriching experience. Kinder here was like non existent as all my child did during ‘3 year old kinder’ was wander the yard and play with slime. I knew then that I had to leave and that my kids deserved better care. I did experience some awesome individual staff members during our time here but the good ones quickly leave. I wouldn’t recommend! Read more

Samantha Mayol

Jun, 2025

The past year all we have had is problems with woodlands Sunbury. Firstly They have given my child a food allergen when brought up... The past year all we have had is problems with woodlands Sunbury. Firstly They have given my child a food allergen when brought up on numerous occasions it was downplayed, brushed aside and poor excuses each time. My son has spent days sitting isolated in a corner (this was communicated to me by the room leader only after I requested a meeting 6 weeks post the first incident. I requested this meeting as my son started to become very anxious and having panic attacks prior to and at drop off) when we would pick him up at the end of the day we were told he has has a good day and no problems. The acting centre manager at the time told us many lies during a notification of a severe complaint. The acting centre manager is still in leadership when she should have been stepped down. They have been negligent quite a few times. We had enough and removed our children due to safety reasons, they still made us give notice (even when it was a negligent reason) then after the notice period took money out of my account again. The staff turnover is honestly appalling, never know who is looking after your child. And staff turnover says a lot about the centre. The centre constantly smells of urine and faeces so their hygiene standards are appalling. After speaking to others in the community I have heard so many other horror stories about Woodlands! Seriously disgraceful they can still be open with how they do business. If you want an environment that nurtures your child I would be looking elsewhere. They do not pride themselves on any standards, they do not have your children wellbeing at heart and safety is not a priority. Read more

Sadavi

Jun, 2025

I am absolutely appalled by the lack of professionalism and care shown at Woodlands Sunbury. This centre has repeatedly demonstrated a shocking level... I am absolutely appalled by the lack of professionalism and care shown at Woodlands Sunbury. This centre has repeatedly demonstrated a shocking level of neglect and mismanagement. Children with known food intolerances have been given food they should not have been eating — despite this being clearly communicated multiple times. The health and wellbeing of the children are not being prioritised, and this is simply unacceptable. There have been alarming incidents where children were handled roughly, and when these concerns were raised, they were either downplayed or completely dismissed. The communication with parents is virtually non-existent — unless we chase them up, we are left completely in the dark. Staff turnover is out of control. Educators come and go constantly, and as parents, we have no idea who is looking after our children from one day to the next. Emily, the acting manager, is completely unprofessional using emojis in emails about serious matters. She treats serious issues as if they are jokes and fails to take accountability or provide reassurance to concerned parents. That’s if she even responds to these matters. Her dismissive attitude only adds to the growing lack of trust we have in the centre’s leadership. I do not recommend this centre to any parent who values safety, consistency, and proper communication. This has been an incredibly disappointing and distressing experience. Read more