Guardian Childcare & Education Forrest

Unfortunately, on three occasions I had money withdrawn from our account by the centre, even though our child had not yet attended. I... Unfortunately, on three occasions I had money withdrawn from our account by the centre, even though our child had not yet attended. I did not get informed by the centre about this, only found out when checking my account months later. Subsequently, I requested a refund of the bond after this, but the bond amount hasn't been refunded yet and I did not get a later response from the centre about the status of the bond refund request. When we visited the centre with our child, another small child was crawling behind me and I did not see the child and nearly stepped on it, only my partner alerted me/stopped me at the time. We were a bit surprised that nobody was looking out for that child. We also felt like there were quite a few children crying or being left alone unhappy and staff didn't seem to respond. Then we noticed that they were rotating staff, it looked to me like they were pretending to meet staff ratios....luckily we had not yet brought our child to this centre....after we heard the news about Canberra Guardian Childcare Centres in the news, I thought it is important to share my own experiences. Read more

Australia Travel

Jul, 2024

Since Lauren and Ayla were appointed as the Guardian Forrest management team four months ago, the care and education throughout the center has... Since Lauren and Ayla were appointed as the Guardian Forrest management team four months ago, the care and education throughout the center has improved tenfold. When I walk into the centre, it is apparent that they have been tirelessly working behind the scenes to recruit quality educators, review and improve room cleanliness and functional layouts, centre and room communications for parents, hygiene practices and educational experiences for the children. Furthermore, when Brendon, the chef, is in the kitchen, there is a beautiful aroma wafting throughout. Guardian have also demonstrated their commitment to quality education by investing back into the centre, with upgrades both internally and externally, especially with the resources for the children to play with - they definitely have taken into account the interests of the children. My son absolutely loves going to Guardian Forrest and I have complete trust in the leadership of Lauren, Ayla and the quality of care in his room. Read more

Briege Wilson

Jul, 2024