Everlearn Preschool - Prestons

Dear Nada, Thank you for your recent review. We take all feedback seriously and are disappointed that our relationship with you and your family ended in a way that you feel did not meet your expectations despite our efforts to resolve your concerns. We completely understand your frustration regarding your fees in relation to Centrelink's Child Care Subsidy (CCS) system. We know how frustrating this system can be and we are big advocates for early education being financially accessible for all families. As we did in your case, we make every possible effort to help families navigate the often complex CCS system. As previously discussed, we honestly made every effort to explain this system to you and your husband and how the relevant discounts (including Start Strong funding) were applied directly to your account. We even went as far as having the Department of Education review the matter. We apologise that we were not able to explain this to your satisfaction but can assure you that every possible discount and subsidy was passed on to you in full. We also want to clarify that, yes we do charge for public holidays, and that this is a standard practice across the industry, as staffing costs are still incurred and this allows us as a small independent preschool to ensure that we can continue to provide the level of early education that exceeds the National Quality Standard and that we have developed such a good reputation for in Sydney's South West community. We are very transparent about this and make it clear to all families before they enrol at Everlearn. We strive to be a supportive and flexible preschool, and it saddens us that despite our continued efforts to accommodate your family, we weren't able to fully meet your needs. We wish you and your children all the best in finding a early education solution that works well for you. Sincerely, Alex and the Everlearn Prestons Team